Effective date: [EFFECTIVE DATE]
We want you to love what you get from Mike’s Boteek. If something’s not right, we’ll make it right.
30-day refunds
You can request a refund within 30 days of delivery.
How to request one:
- Email support@mikesboteek.com with your order number.
- Tell us the reason for your request.
- Include photos of the item.
Our support team will review your request and send instructions for next steps.
Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery with photos. We’ll send a replacement or a full refund for that item, including any shipping you paid for it.
Items that become unavailable
If an item sells out after you pay, we’ll cancel it and refund it automatically. We’ll email you when that happens.
Order cancellations
Want to cancel? Email us as soon as possible. If the order hasn’t been sent to our warehouse yet, we’ll cancel it and give you a full refund. If it’s already being processed, we’ll help you once it arrives.
How refunds are paid
Refunds go back to your original payment method. Once approved, they usually show up within 5 to 10 business days, depending on your bank.
Fair use
We may limit or decline refunds when we see abuse, such as repeated or fraudulent requests.
Questions
Email support@mikesboteek.com. We’re happy to help.